Refund Policy

Dear valued Guests,

We appreciate your business and want to ensure that you are completely satisfied with your purchase from our ecommerce store. We offer a refund policy in certain conditions as follows

At Fikana Foods, we take great pride in delivering high-quality food products. If you have purchased our Pootha-Rekulu product and are not satisfied with your purchase, we offer a refund policy. we offer a refund as per the terms and conditions mentioned below.

If you have not received your delivery within the expected timeframe, we will initiate an investigation with our delivery partners. If it is determined that the delivery cannot be made, we will issue a refund to you.

If the product you received was damaged in transit, we ask that you take a photo of the damaged product and contact our customer service team immediately. We will arrange for a replacement or issue a refund to you.

If you received the wrong product, we apologize for the inconvenience and ask that you contact our customer service team immediately. We will arrange for the correct product to be delivered to you or issue a refund.

Please note that certain food products, such as perishable items, may not be eligible for return or refund.

Refund timeline:
You may request a refund for any reason within 2 days of receiving your order. We will process your refund within 7 business days of receiving your request.

We appreciate your understanding of our refund policy. Please do not hesitate to contact us if you have any further questions or concerns.

Thank you for choosing Fikana Foods for your new food experience. 

Team Fikana Foods