Dear valued Guests,

We appreciate your business and want to ensure that you are completely satisfied with your purchase Atreyapuram Pootharekulu from our ecommerce store.

 We offer a refund policy under certain conditions as follows.

At Fikana Foods, we take great pride in delivering high-quality food products. If you have purchased our Atreyapuram Pootharekulu product and are not satisfied with your purchase, we offer a refund policy. We offer a refund as per the terms and conditions mentioned below.

If you have not received your delivery within the expected timeframe, we will initiate an investigation with our delivery partners. If it is determined that the delivery cannot be made, we will issue a refund to you.

If the product you received was damaged in transit, we ask that you take a photo of the damaged product and contact our customer service team immediately. We will arrange for a replacement or issue a refund to you.

If you received the wrong product, we apologize for the inconvenience and ask that you contact our customer service team immediately. We will arrange for the correct product to be delivered to you or issue a refund.

Refund and Cancellation Policy

1. Refund Eligibility
   • You may request a refund for any reason within 24 hours of receiving your order.
2. Refund Process
   • Upon requesting a refund, the process will be completed within three working days.
   • You will be notified via email, which will include a screenshot of the payment transfer as confirmation of the refund.
3. Cancellation Policy for Single Box Orders
   • If you have ordered just one box, you have the option to either cancel your order or request to ship it at a later date.
   • This request must be made within 24 hours from the time of your original order.
4. Cancellation Policy for Multiple Box Orders
   • For orders involving more than one box, cancellation must be done within 12 hours from the time of ordering.
5. How to Request a cancellation
   • To cancel your order, please send an email to hello@fikanafoods.com or reach out to us via telephone using any of the numbers listed on our website.
   • In all cases, please mention your order number to expedite the process.

Please note that our customer service team is available to assist you with any queries or concerns regarding your order, refund, or cancellation.

Thank you for choosing Fikana Foods for your new food experience. 

Sincerely,
Team Fikana Foods